Director of Operations
Purpose Statement
Hoffman Design Group’s purpose is to leave people and their environments in a better place than we found them.
Mission Statement
Hoffman Design Group creates environments that focus energy and unlock human potential. We are the go-to company for transforming Philadelphian’s work, play, and life environments. We provide environmentally sensitive horticultural displays and designs that totally delight people as they progress through their day-to-day lives. Our innovative design concepts, attention to detail, and seamless customer care are the envy of service companies everywhere.
Part I: Summary Description
The Operations Coordinator is responsible for ensuring increasing levels of customer and HDG team member satisfaction while improving the overall efficiency of operations and achieving the financial and non-financial goals set forth by the leadership team. The Operations Coordinator will have different areas of focus depending on the department they work in.
Part II: Essential Duties
General
Resolve customer issues with team
Execute job site and/or product inspections and resolve any problems quickly, providing feedback to team members as needed
Develop and maintain strong interpersonal relationships with colleagues and clients.
Participate in hiring and training new team members in accordance with HDG purpose, values, and vision
Motivate, coach, and mentor team members, help create and hold accountable to achieving goals, monitor morale
Promote high standards for customer service
Enforce company policies and procedures
Supply staff uniforms
Develop and maintain production goals and labor projections based on company budgets
Take a proactive role in helping formulate future visions and goals for the organization
Active membership on the leadership team
Drive the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives
Assist managing director with additional projects and add insight to any potential decisions being made that may affect the company and it’s employees
Create and maintain SOP documents
Work with AR resolving payment issues
Follow up with AR on billing
Operations
Ensure that the day to day operations of the landscape services department are effectively and efficiently coordinated within the appropriate framework
Ensure the day to day floral deliveries are effectively and efficiently coordinated within the
appropriate framework
Plan and schedule work crews for interior and exterior landscape installations, participating in those installations as necessary
Plan and schedule materials for landscape services and display installations
Plan and coordinate special services including pesticide applications and pruning, participating in those installations as necessary
Plan efficient technician routes, keeping them updated as changes occur
Plan and execute purchasing and scheduling of repetitive interior landscape material rotations
Pull, prep, clean, and stage materials and supplies for the next day’s work new installations
Tag plant material for replacements
Maintenance of warehouse plants, schedule maintenance of exterior yard plants, and entrance displays
Track inventories
Participate in vendor negotiations to ensure product relevance and cost efficiency
Cover maintenance technician routes when necessary
Assist in Floral department when needed
Organize and plan space for reduction and/or new facilities
Organize inventory reduction sales
Help in other departments as needed
Facility
Open and close building each day
Receive, check in, and organize all incoming shipments
Organize and maintain upkeep of warehouse including storage of holiday product, display pieces, plants, containers, supplies, and tools
Supervise warehouse safety and cleanliness, participating as necessary
Schedule facility needs including light bulbs, repairs, services, and coordinating repairs that require landlord’s work or approval
Supervise organization of garage area and loading dock area, coordinating with neighbor as needed
Supervise vehicle maintenance including safety; coordinating preventative and repair services; keeping clean and stocked
Oversee trash pick-ups and coordinate extra services as needed
Perform general renovations to facility as needed including painting and carpentry projects
Part III: Qualifications
Must be motivated and knowledgeable of landscape industry plants and materials and have an appropriate business demeanor to meet clients and assess their needs
Excellent interpersonal and negotiating skills
Strong organizational skills and attention to detail
Excellent communication skills, both written and verbal
Must possess strong organizational skills, prepare schedules, estimates, and purchasing plans
Ability to work well under pressure
Ability to work autonomously
Ability to make sound business and financial decisions
Knowledge of Microsoft Office programs
May need to be available to work some nights and weekends
Hand-on worker
Part IV: Education and Experience
Higher education in business or operations field preferred
Landscape operations experience, minimum 5 years preferred
Leadership experience of a B2B company, preferred
Part V: Certificates, Licenses, Registrations
Must have valid Driver’s License and be in possession of it at all times
Personal vehicle must be fully insured
Part VI: Physical Demands and Work Environment
The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Standing and/or sitting for extended periods of time
Working on a computer for periods of time
Walking and driving for periods of time
Moderate to heavy lifting of boxes and props up to 50 pounds
Loading and unloading of trucks
Climbing ladders
Driving 15’ and 24’ Box Trucks